FAQ

DELIVERY

We deliver Australia wide, we choose to use a courier service to deliver all our packages. We are located in Brisbane, if our customers are located inner city Brisbane we usually try and deliver personally to them, it’s a great chance for us meet our customers face to face.
Delivery normally takes 1-5 days depending on the area, however items that need to be custom branded will take longer to send out up to 3 weeks approximately, please allow for this, will contact customers to keep them informed.
N.B If there are a number of boxes you wish to purchase that have all different delivery addresses please feel free to contact us with your requests and we can customise an invoice to suit your needs rather than filling out orders for each individual order.

For BULK ORDERS 8+ Boxes purchased please contact us direct for further DISCOUNTS hello@palmncoliving.com.au

PERSONALISED CARDS
If you would like us to personalize any of our COMPLIMENTARY  cards for your clients please let us know at checkout in messages with your detailed message you would like to include.

CANCELLING ORDERS;

Custom branding that has been approved by our customers cannot be cancelled. Orders that have left with our couriers Can not be cancelled, if you place an order and it doesn’t need branding and has yet to be processed then we can cancel order if you wish to do so, please let us know ASAP.


PRODUCT AVAILABILITY

Due sometimes to availability and certain times of year, items may sell out however we will endeavour to liaise with customers to find a similar item to replace it with.

If there is anything we haven’t answered please email us : hello@palmncoliving.com.au